2. Acceptable payment method for services is provided on official website.
3. All payment invoices are generated 7 days before payment is due. Failure to pay by the due date will result in suspended and, ultimately terminated service. Late payments after 5 days are subject to a payable as a late fee.
4. Subscription based payments can be cancelled at any time but refund/credit back can’t be applicable after 7 days.
6. If product has free migration then free migration can be done with same platform like cpanel to cpanel, plesk to plesk. We don’t provide free migration on differnt panel based service example, plesk to cpanel.
Fund / Credit Balance:
1. No Refund after fund added to Owl Host wallet (Credit Balance).
2. Refund provided into Owl Host wallet is non refundable.
We provide a 15 Days credit back guarantee (5 Day refund Policy) on all Web Hosting packages with the following conditions:
1. Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups).
2. Refunds are not granted to accounts closed for TOS violations.
3. Existing product upgrade or downgrade will not be refunded, user will be responsible for the action.
4. VPS Product will not refunded, if product delivered before requesting for cancellation.
5. Refunds are not granted on Domain Registration/Renewal/Transfer.
6. If already have product and order new product then no refund policy work. only 10 days credit back guarantee.
7. No refund policy for: installation fee, VPS, dedicated servers, SSL certificates, Domain privacy, Domain names and licenses or custom software installs.
8. No refund will be made if our team not found any issue in your Hosting plan from our side.
9. No refund will be made if your Service(s) is suspended (due to Email Marketing/Email Abuse/Misuse of our service/Inappropriate/Illegal/Immoral/Account Over-use) or terminated.
10. Accounts will be terminated after 15 days after overdue
Backups & Recovery
1. Free Backup is complimentory service. We don’t charge for it, and data backup is fully automated. We can only able to provide your data if backup available into our storage server.
2. Accounts larger than 15GB WILL NOT be included in backups.
3. Owl Host is not responsible for files and/or data residing on your account. You agree to take full responsibility for all files and data transferred and to maintain all appropriate backup of files and data stored on Owl Host’s servers.
4. Backup rotation time is weekly and We take max 4 retaintion of backup.
5. We only store your data/backup 28 days after overdue, after that your account/website data will be earesed Completly, we aren’t responsible for that.
Adult Content Policy:
We do not allow adult content such as pornography or nudity.
Zero Tolerance Spam Policy
1. We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and “double opt-in” will be treated as spam. Any user who sends out spam will have their account terminated with or without notice. No refunds will be given.
2. Mailing Policy and Limits: Sending Bulk mails are not allowed on our server,Per cPanel account can send 100 Mails. If any accounts seems to be spamming it will be suspended with or without any notice(Only for shared) .
3. Using nulled/cracked Themes and plugins is strictly prohibited,
If we found any type of malware in your account , your account will terminated instantly.